Shipping and Returns
All products at Msafiri are made to order and shipped within 12- 14 working days or as mentioned on the particular product page. Any delay shall be notified immediately.
Shipping within India
Once shipped, orders take 2-4 working days to be delivered, or shall be delivered as per the date specified by you while placing the order. There could be some delays in certain containment zones because of the current Covid-19 situation. Shipping is free for orders above INR 15000. Below which flat shipping charges of INR 150 is applicable. Additional charges of flat INR 150 is applicable on all COD orders. In case the delivery is not accepted the first time and is returned to us, the customer will have to bear the shipping charges again.
In case of express or urgent deliveries, please write to us at firstname.lastname@example.org with subject EXPRESS DELIVERY and your order number.
Orders may take upto 15-20 working days to be delivered depending on the location. Below are the flat shipping charges :
Under 1 kg : 24 USD
1 kg- 1.5kg : 35 USD
1.5kg- 2kg : 43 USD
>2kg : 50 USD
There might be a chance you are charged a minor tax, depending on the policies of your destination country. These charges cannot be estimated by us. Delays due to customs, taxes and duties is not our responsibility.
You will receive an email with your order confirmation once you place an order.
You will receive another email with your order tracking details once your order has been shipped out.
If you wish to cancel your order, please write to us within 24 hours at email@example.com with the subject CANCEL ORDER with your order number.
We don’t offer refunds unless the product shipped is wrong or faulty, for which the customer needs to inform us within 24 hours of receiving the shipment. The amount will be refunded via the original mode of payment within one week of refund initiation.
Customised orders cannot be returned since they are made specifically to your measurements.
In case the product is used or damaged, Msafiri reserves the right to not accept any returns.
Returns and Exchange
At Msafiri, we make sure every product is checked thoroughly and packed lovingly before shipping it out. However if you do receive a damaged piece, or you would like to change a size, please write to us at firstname.lastname@example.org with your query and we will exchange it for you, or give you store credit valid for two months. Please let us know within 24 hours of receiving the order. We will process the exchange subject to availability.
For your product to be eligible for exchange, the following conditions have to be met :
- All returns must be authorized by us before you send the product back. Once the request is accepted, please make sure it reaches us within 7 working days.
- The product should be in its original condition, unused with tags intact.
- The cost of return or exchange has to be borne by the customer.
Moreover, all our textiles and products are handmade using traditional indian techniques. Weaving, printing, and dyeing irregularities may occur giving it a unique texture and adds character to the fabric. We at Msafiri take pride in these unique textures and don’t consider it as defect.
Products with such irregularities are not eligible for an exchange or refund.